Delivery & Refunds
Returning an item for refund or exchange is simple at xlme. In your parcel with your items there will be an invoice for your purchase. On the reverse of the invoice is a printed sheet, simply fill in the top half by ticking the relevant circle depending on exchange or refund and give a short reason for the return or this is the correct place to put new sizes for an exchange. Then cut out the return address label, at the bottom right hand corner and stick this on the front of the parcel once wrapped ready for return.
You then have several options to send the return back. Unfortunately we do not offer free returns at this moment but we do offer the first exchange resend free of charge.
We recommend you return your parcel to us using one of the following methods:
- Please note exchanges are subject to availability and can take upto 7 days to be returned.
- For overseas customer there will be a second delivery charge for exchanges.
- For customer opting for FREE UK DELIVERY there will be a charge of £2 for delivery if the transaction is refunded in full.
- If you have any questions regarding your order please email us at firstname.lastname@example.org.
All Goods returned for refund or exchange MUST be in a saleable condition and returned within 14 days of purchase. Saleable condition means the garment must be free from stains and smells and have all labels still attached, but does not mean the plastic wrapper or bag has to be returned if damaged.
All goods may be returned for Refund or Exchange. Under the Consumer Contracts Regulatrion 2014 previously (Distance Selling Regulations 2000). The goods must be returned in their original packaging, unused, in undamaged stock condition suitable for resale. You must pay the carriage cost of returning the goods
At present we do not offer a returns service - we suggest Parcels be returned via Royal mail letter post. Any postal charges incurred will only be refunded in the case of faulty goods.
We cannot accept liability for any goods lost / damaged in return transit - the sender must be responsible for pursuing any claims to this effect with the courier concerned. Proof of posting is ALWAYS recommended.