Terms and Conditions

TERMS AND CONDITIONS

The following terms & conditions govern the use of our website and purchases made through our website. Please read them carefully as they contain important information.

Terms & Conditions

Payment
All methods of payment, including credit cards are processed when you place your order.

Delivery Company
All orders are delivered by a postal service or carrier of our choice.

Postage
Some deliveries may be excluded from our standard delivery rates. If your order is to be excluded we will contact you as soon as possible. This clause mainly applies to overseas orders.

Delays
Sometimes your delivery may be delayed through circumstances beyond our control. We will keep you informed of the progress of your order as far as we are able.

Paying for Your Order
You can pay for your online order using the Visa, MasterCard, Delta or Switch cards. All prices include VAT. Your payment details are automatically encrypted when you enter them.

Changing Your Order
Amending Your Order – before despatch of goods:
In addition to your legal rights and obligations if you change your mind, you may at our discretion cancel or change your order by calling us on 07870880335 or emailing customerservices@xlme.co.uk at any time prior to dispatch. It is not, however, possible to guarantee that orders may be changed once placed, and the responsibility for ordering correctly lies with the customer.

Returns Policy
If you change your mind or do not like your purchase when you receive it we will refund or exchange it . Any postage paid for outwards delivery or inwards returns is the customers responsability and will not form part of the refund.
Please Note:
DUE TO HYGIENE REASONS UNDERWEAR, SOCKS and SWIM SHORTS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCES ONCE DESPATCHED.

Please return to

WWW.XLME.CO.UK, Springfields, Consall Lane, STOKE ON TRENT, STAFFORDSHIRE. ST9 0AA

PLEASE ENCLOSE YOUR NAME, ADDRESS, ORDER NUMBER, AND DETAILS OF WHETHER YOU WOULD LIKE AN EXCHANGE OR A REFUND.
Once you have received your goods, you can return any item to us for a refund or an exchange, as long as it is unused, in the original packaging and in a saleable condition within 14 days of receipt. xlme.co.uk do not take responsilbility for the return postage unless faulty. Please retain a proof of postage for your own records for your use in the event of a claim against your carrier. Late returns will incur an additional charge, and will be accepted and refunded at the discretion of Larger Than Life. Return by Royal Mail second class packet post and retain a proof of postage. Returns will be processed upon receipt and refunds will normally be made within 28 days of receipt. No responsibility can be accepted for returns not received by the company although the company will give any reasonable assistance requested by the customer in claiming for lost goods from the Post office or any other carrier used to make the return. Any items returned by post will be credited onto the ordering customer's credit, debit or charge card. Please allow at least 28 days for your refund to be processed after we receive your goods. The refund will be credited to the payment card account. If goods are returned for refund where they have been delivered free of charge, and there is no fault on behalf of the company, if the whole order is returned or the remainder of the order that is retained by the customer is less than £20 the company reserves the right to charge the sum that would have been charged for delivery on the remainder of the order. This does not apply to exchanges. The company may on occasion elect to refund goods rather than exchanging goods.

Gifts
Any item received as a gift can be returned to us as long as it is unused, in the original packaging and in a saleable condition within 28 days of receipt. The refund will be a credit voucher receipt (valid for 12 months).

Gift Vouchers
Gift vouchers cannot be refunded.

Your statutory rights are not affected.

General terms and conditions
This site is owned and operated by Larger Than Life. Registered office: 10 Emerald Way, Moorland View, Stoke on Trent, Staffordshire. ST6 8HL. If you have a query about these terms & conditions or with to comment or complain, please email us at sales@xlme.co.uk or call us on 01782898133.

Ownership of Rights
Use of this website and its contents other than for your own personal use is prohibited without the express permission of Larger Than Life. All rights, including copyright in this website are owned by or licensed to Larger Than Life.

Accuracy of Content
All prices are displayed inclusive of VAT. Packaging may vary from that shown. All prices quoted are correct at time of publishing Larger Than Life has taken every care in the preparation of the content of this website, in particular to ensure that and all products have been fairly described. The colours of products you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Washing and drying instructions are given for general guidance only, and the garment label should be referred to for full washing and drying instructions, particularly temperatures. To the extent permitted by applicable law, Larger Than Life disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Larger Than Life shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to Your Computer
Larger Than Life makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. Larger Than Life shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password and Account Security
You are responsible for maintaining the confidentiality of your password and account number. Larger Than Life shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability
All items are subject to availability.

Delivery Charges
Delivery charges depend upon the size of your orderand your delivery location. Please check the current delivery charges before placing your order.

Acknowledgment and Acceptance of Orders
We will confirm your order by email if you have supplied an email address. Our acceptance of your order will take place upon dispatch.

Your Right to Cancel
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Substitution
If we are out of stock of the item you have ordered we may offer you a substitute of a similar item of the same or higher quality. You have the right to accept or refuse the substitute, and to return a refused substitute within 14 days.

Links to Other Websites
We have placed links on this website to other websites that you may want to visit. We do not have any control over these websites. Larger Than Life cannot accept any liability howsoever arising from use of these websites.

Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Larger Than Life or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should check them as often as possible.

Using This Website From Outside the UK
Anyone accessing this site from outside the UK is responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.


1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.